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IT Helpdesk Services

Our IT Helpdesk is your first point of contact for immediate IT support.

Our IT helpdesk service guarantees that your business gets the support it needs, when you need it, with immediate response to any IT issues that arise, tiered escalation and remote and onsite support available. Our helpdesk team members are renowned for their knowledge and approachability and have maintained a 98% customer retention rate since our setup in 2003.

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Average Rating: 5.0 stars (based on 19 ratings)

At Calnet, we meet the highest standards of reliability always.
Our reputation is based on expertise, customer commitment and a thorough understanding of our customer’s needs.

IT Helpdesk

Reliable support, when and where you need it.

Our IT helpdesk support team provides both remote and onsite support services to businesses across Ireland. It consists of 1st, 2nd and 3rd level engineers and we apply a tiered escalation structure to ensure that all tickets are handled by the appropriate support engineers and escalated quickly where necessary.

Our team prides itself on its customer service, ensuring our clients enjoy a positive support experience every time. With 98% customer retention, our support team is as well-regarded for their enthusiasm and approachability as for their technical ability and we provide excellent SLAs that they really deliver on.

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IT Helpdesk Support - Calnet IT Solutions

Why choose Calnet IT for your IT helpdesk?

Give your staff the IT support they need to help grow your business.

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24x7 Network Monitoring

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Onsite & Remote Support

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Dublin-Based Team

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Excellent SLAs

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Tiered Ticket Escalation

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Decades of Experience

    Established

    5-Star Customer Reviews

    %

    Customer Retention

    Dedicated Staff Members

    Testimonials

    Some kind words from our clients.

    Ben Dunne Gyms

    Since partnering with Calnet, they have become an integral part of the day-to-day operations of our business, their response times and out of hours availability is second to none, in addition to this they advise us on keeping our IT stable and our costs down.

    Judy Eivers
    Director, Ben Dunne Gyms

    Unicef

    Unicef Ireland engaged the services of Calnet nearly 4 years ago and as technology has evolved they have always ensured our IT Infrastructure is up to date, with the ever growing risk of Cyber attacks Calnet have implemented security solutions onto our network that gives us peace of mind knowing our data is safe and
    …

    Peter Power
    Executive Director, Unicef Ireland

    SIMI

    Calnet have been our IT Provider for a number of years now, from seamlessly moving our systems to Office365 and providing us with virtualised servers and best of breed backup & disaster recovery solutions along with excellent helpdesk services we know our business is in safe hands!

    Emma Mitchell
    Director, SIMI

    MCD

    Damien and his team at Calnet have been providing MCD with Managed IT Services for the past 10 years. Our business operations are reliant on a robust IT Solution and ever since becoming our IT Partner Calnet have ensured that we have the latest technologies in place, their level of expertise and prompt response times
    …

    Sean Browne
    Financial Director, MCD

    I couldn’t recommend them more!

    We have been using Calnet IT Solutions for nearly a year now and I couldn’t recommend them more! They are always incredibly quick to respond to any of our support queries and also highly knowledgeable for any IT related questions on hardware and general services.

    Julia Mcgrath

    Fast response

    Extremely professional and diligent in the way they conduct their business, fast response to any issues that might arise. The staff are very helpful and friendly, i would highly recommend.

    Phelim Turley
    Ashdown Hvac Controls Ltd

    They are professional, speedy and really listen

    We moved to Calnet due to unsatisfactory service with our previous supplier, and Calnet have really turned things around for the better for us. They are professional, speedy and really listen, which is important for a small business like us. It’s great not having to worry about the IT side and just be able to
    …

    Milla Clynes

    Great value for money

    Having worked with Calnet for sometime now I cannot recommend them highly enough. They have a great team behind them and are always a pleasure to deal with. Highly responsive and professional as well as great value for money.

    Fiona Smith
    All Testimonials