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IT Helpdesk Services
Our IT Helpdesk is your first point of contact for immediate IT support.
Our IT helpdesk service guarantees that your business gets the support it needs, when you need it, with immediate response to any IT issues that arise, tiered escalation and remote and onsite support available. Our helpdesk team members are renowned for their knowledge and approachability and have maintained a 98% customer retention rate since our setup in 2003.
At Calnet, we meet the highest standards of reliability always.
Our reputation is based on expertise, customer commitment and a thorough understanding of our customer’s needs.
Reliable support, when and where you need it.
Our IT helpdesk support team provides both remote and onsite support services to businesses across Ireland. It consists of 1st, 2nd and 3rd level engineers and we apply a tiered escalation structure to ensure that all tickets are handled by the appropriate support engineers and escalated quickly where necessary.
Our team prides itself on its customer service, ensuring our clients enjoy a positive support experience every time. With 98% customer retention, our support team is as well-regarded for their enthusiasm and approachability as for their technical ability and we provide excellent SLAs that they really deliver on.
Why choose Calnet IT for your IT helpdesk?
Give your staff the IT support they need to help grow your business.
Rapid 24x7 Support
Onsite & Remote Support
Tiered Ticket Escalation
Decades of Experience