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As part of this team you will be responsible for monitoring customer’s IT infrastructure.
You will be responsible for identifying issues and taking preventative action to ensure business continuity for our customer base.
In addition to this you will be a point of escalation for Level 1 engineers, working with the support team to ensure all issues are resolved quickly and efficiently.
Energetic self-starter with a positive/flexible attitude.
Solution orientated with very good problem-solving skills.
Ability to communicate at all levels (verbal and written).
Ability to work under pressure, meet deadlines and respond to changing priorities.
Attention to detail.
A minimum of 4 years of experience in both remote and on-site support
Desktop Support- supporting, troubleshooting Desktop & Remote
Admin- Administering
Supporting all levels of Windows Server from 2003 to 2012
Knowledge of Microsoft Technologies, including Exchange 2010 and Server 2008
Providing support for the Exchange, Hyper V and VMWare Environment.
Providing Hardware and software support to our customers
Daily support for all backup related issues ensuring a timely resolution
Consulting with 3rd party companies when issues needed to be escalated
Working with all levels of Windows OS from Windows 7 to 10
Working with all levels of Apple Mac OS
Working with 3rd level support on projects which include Office365.
Successfully helping users to migrate to Office365 and solving any related problems

Key Responsibilities:

Requirements: